(a day in the frustrating life of a Mum with no short-term memory)
It all began towards the start of the week, when I was told by the bus-driver that if I didn’t have a driving-license or passport, then he couldn’t give me a week’s bus-pass (it would have saved me a considerable amount of money).
What’s more, when he told me this, he had already sold me a bus-pass without mentioning as much; indeed, I had already paid, on my card. The bus-driver denied this outright. As you know, I have a memory deficit, so I then doubted myself and decided to believe him. I paid some more money which he put on a different sort of plastic card, which would help me to get around that week.
Stupidly, he then handed me the receipt. The receipt showed very clearly that I had actually just paid twice. I showed him. He didn’t apologize; he said that he couldn’t refund it; that I’d have to go to the Office.
I went to the transport Office. They couldn’t help me, because the particular Sheffield bus company we were dealing with, which shall of course remain anonymous, are apparently no longer associated with the transport Office in Hillsborough. Despite selling their bus tickets and giving their travel information, and their probably being one of the main bus companies in Sheffield. They couldn’t help me with any associated queries. I asked where the bus company’s own offices were. They gave me directions.
I walked into town from Hillsborough. I got lost. The Bus Head-quarters is very inadequately signed. I went somewhere to buy some chocolate. After that, I felt sick as well as cross. I tried again.
Anyway; I found the Office in the end, which didn’t have signs around most of the building. I identified it by finding a lot of bus-drivers gathered around the back entrance, who showed me how to get to the front. The women at reception told me that there wasn’t a customer service desk and that I wouldn’t be allowed in. I went back to the jovial bus-drivers on their fag-break. They said, once again, that the public were not allowed in. I told them that it was pretty important that I saw the man in charge, please (I’m afraid I rather assumed that it would be a man; luckily, I was right). One of them made the mistake of saying his name. Now that I had the name, I demanded quite assertively to see him. Eventually, probably hoping for a bit of sport, one of the men smuggled me in.
The boss was middle-aged, grey-haired, blue-eyed, shirted – and couldn’t have cared less as I argued my case very clearly and held up two receipts to show that i was right. Mindful of the twenty-odd bus-drivers on their fag-breaks, all watching, he let me into his Office.
He said that he couldn’t help me; what did I expect? If he had a customer service office, people would be queueing up to complain about things. Didn’t I know how much trouble he’d have when everyone lost their teddies or their umbrellas? And people – he didn’t mean me at all – trying to get extra money out of him, saying the drivers had given them the wrong bus-ticket? People would say anything, didn’t I know.
I told him about my problem with the tickets. He said you just couldn’t get the staff to do their jobs properly. Cheating people, left right and centre they were, the bus drivers in this company. All their fault. He told me he was leaving at the end of the month, and asked how was he supposed to control these men, who were a law unto themselves. He also took my receipt off me showing that I’d paid twice, and gave me a card with some money on it. I could just show the drivers the card, and they’d take me to where i wanted to go. I asked how long the card would last me; he said it would last me a week.
Now. I should have blown my top. I should have explained that I was here in the first place because I had already paid once for that very same service and the money had been taken twice. But by then I was exhausted and I gave up, which undoubtedly was what he had wanted. I ranted at him directly for a couple of minutes longer and then I cut my losses and walked out.
I had to go to Lush, to buy a bath-bomb for my daughter’s birthday. I came to the point of paying and my card wasn’t in my hand-bag. I wondered about this for two minutes; had I forgotten and left it at home (I do forget things?)
But no; I still had the receipt for the chocolate on me. I had definitely paid with a card. So I must have lost my card. Luckily, I found some cash to buy the bath-stuff. I went straight to the bank.
The woman in the bank was very kind. She showed me how to put a temporary stop on the card. She had had a neuro injury herself, she said – and she helped me feel better. While I was talking to her, I realised something; not only did I no longer have my bank-card, but I no longer had the bag with my kids’ swimming stuff in it either, for after-school swimming lessons. I went back to Lush. They know about customer service there and knew that I definitely hadn’t left a bag in there earlier.
Oh, pants. I must have left it in the bus Office with the horrible man. I really didn’t want to go back. On the other hand, I needed my bank-card. Back I went. I knew who to ask for and I asked very firmly. The people at the door said I couldn’t possibly have seen him previously, or been in. Obviously, it was quite an achievement to have got as far as I’d got. But how could I manage it twice?
In the end, to my surprise, the Boss Man came outside. He denied having my bag and said I couldn’t go in and look for it. I asked him how he knew he didn’t have it. I explained that I’d gone to another room before finding my way to his office. I said that I wanted to look there. He wouldn’t let me in. Another man was trying to tell him something, from inside the corridor. I said very firmly that he needed to go and look for my bag please, and that I would wait here.
Then I lost it. I said I was supposed to be taking my kids swimming tonight and that they’d lose out because I didn’t have the bag, and that I couldn’t even buy them fresh swimming stuff because it had got my bank-card in it. He looked a little bit guilty when I said that (I knew he hadn’t looked before) and went back to look, telling me as he did so that it wouldn’t be there.
‘Great!’ I thought. ‘Now you won’t give me my bag back, even if you do find it.’
Quite honestly, I didn’t even expect to see him again. Fewer bus-drivers were hanging around now. The ones that were there were carefully avoiding my eyes. I told them what I thought of the bus company.
But he did come back. ‘There’s no bag,’ he said. But he had found my bank-card. He gave it back to me.
I looked at him for a very long minute. It didn’t make sense. How did he have my bank-card if he hadn’t had my bag?
I stood for a moment, torn between shouting a lot of abuse and stamping on his shiny business shoe. Instead, bemoaning my own lack of feistiness, I heard myself thanking him in a rather hysterical voice and then leaving.
I went to Morrisons. Luckily they had a sale on. I managed to pick up swimming costume and trunks for the kids at a decent price. And a snack. Didn’t have a towel; they’d have to drip dry. I got to the counter. Of course, those who have been following carefully, won’t be surprised to learn that my card was declined.
I put the kids’ snack back on the shelves, thinking we’d acquire some food from somewhere, and literally scraped out my handbag. Put Tiddler’s swimming-trunks back in favour of pound-land ones, which would be cheaper. Now, I had exactly the right cash.
I arrived at school crying; swimming stuff in hand but no snack. The kids asked me what was up. I explained about losing their swimming stuff, and having to buy them emergency new ones.
‘Are you sure you had our swimming stuff with you?’ asked Tiddler.
‘Well I must have done!’ I told them. ‘We packed it into a bag this morning, remember.’
Tiddler started laughing. ‘Mum,’ he said, ‘that was yesterday. There isn’t any swimming tonight. We told you that twice, this morning. Oh, and it was (insert classmate here’s) birthday today and they bought us all cakes. So don’t worry; we’ve already got a snack.’
‘And I’ve been asking you to get me a bigger swimming cossie for ages,’ says Toddler, ‘And you keep forgetting. So actually I’m really pleased. Mine was getting too tight.’
‘Oh!’ I said, blinking. ‘I suppose that’s worked out okay, then. What shall we do now?’
‘Simple,’ said Tiddler. ‘Let’s eat our snack in the park. Then later, Dad can show you how to undo the stop on your card.’
We did that.